Hotline for victims and witnesses of THB

Published Publication date 29.07.2013

The 24-hour hotline dedicated to victims and witnesses of THB is run by the National Consulting and Intervention Centre for Victims of Trafficking. It functions constantly: from Monday to Thursday between 9 a.m. and 7 p.m., on Friday between 9 a.m. and 2 p.m. and in the rest time – as an intervention unit attended by specialized personnel. The hotline is used to communicate with victims, their relatives, public institutions and those people who are obliged to identify, support and contact with victims, in particular the representatives of Police, Border Guards, criminal justice system, social care system and consular entities. This measure allows people who are planning to go abroad to gain suitable, professional advice before departure. The service is provided in multiple languages – Polish, English, French and Vietnamese.

According to data received by the Ministry of Interior from the National Centre, in 2012 the La Strada Foundation which operates the hotline registered 7.098 telephone contacts, 1.614 expert consultancies given to public institutions, 393 prevention consultations and 30 meetings in different localizations with potential victims.